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How To Take Great eBay Product Photos…

Monday, April 11th, 2011

Images are more important today than ever before on eBay. Not only are gallery pictures in search results bigger, but the images can also be zoomed in and enlarged right from the top of the view item page. There are no real secrets to taking great photos, but there are some tips for optimizing your eBay pictures.

Almost any modern camera will suffice for taking eBay product shots, but try to choose one with a macro setting. The macro will allow you to take close up shots ideal for small objects such as jewelry and for displaying features such as the yarn on a knitted garment. Even modern mobile phones have high resolution cameras built in and if you have an iPhone you can not only take product shots although professional sellers will find it easier to use a camera.

“Remember your product photos are what sells your item. Great gallery pictures will make your listings stand out in search, detailed pictures in the listing will enable them to see all features of the product”

Make sure when you take your images that the product fills the frame. Move closer to the item rather than using the zoom feature on your camera if possible, and for smaller items don’t forget to enable the macro feature to avoid blurring. In order to eliminate shake the use of a tripod makes sense, but these are very inexpensive and often a mini-desktop tripod can be used. Even if you photograph larger products without a tripod you will definitely need one for macro shots.

When you take your product shots you need to ensure they’re at high resolution. eBay require a minimum of 1000 pixels length to offer the enlarge and zoom features to buyers. If you’re photos are cropped or reduced to smaller than this then buyers won’t be able to get a full screen image of your product.

Most cameras will take rectangular photos, but the images on eBay are best displayed as square pictures. If you use a rectangular shot then when your image is displayed in eBay search results it won’t take up the full 140×140 pixel area available. Cropping your photos to squares with a minimum 1000 pixel width is the ideal size and shape for eBay.

Lighting is all important, if you don’t have studio lighting which uses light bulbs emitting white light (normal lights and fluorescent tube lighting aren’t ideal for product images) then take photos outside. If you are taking photos outside a shaded area or a cloudy day produce better shots than full sunlight as the light is diffused avoiding strong shadows.

For larger items use back lighting as well as lights directed at the product, but never use your camera flash as this tends to create sharp shadows. Diffuse natural or artificial lighting is best and back lighting illuminates the back drop and avoids a white background appearing grey. Always use a backdrop where feasible or consider a photographic tent for smaller items.

Traditionally the kitchen table or kitchen floor has been the backdrop of choice for amateur eBay sellers, but apart from professional photos being more likely to achieve higher sales prices eBay are now using technology which mandates the use of a plain white background. In some categories such as handbags eBay offer to show the buyer “More like this”. In order to select similar shapes or colours eBay need the product to stand out clearly from the background so quality product shots can result in your item being promoted to more potential customers.

If you sell smaller items consider using your scanner instead of a camera. Scanners are an obvious choice for flat objects such as stamps, photographs and postcards. However they produce equally good results for coins, medals, some jewelry, beads, gemstones and other small items. Experiment with your scanner for best results.

Take multiple shots of your item from varying angles so that buyers can see as much detail as possible. Take pictures of labels, accessories and the original packaging if available. In some eBay categories such as clothing you can have up to 12 gallery pictures for free, but don’t forget even if there is only a single free gallery picture by using your FrooitionPro listing template you can display many more images within your item description for free.

If there is any damage or defects on your product make sure you not only describe them but take photos specifically of the damage. Whilst some buyers will want a perfect product many will be more than happy to accept seconds, and whilst a flaw to some may be unacceptable to others if they can see the damage they may be willing to accept it or even have the skills to repair the item. A picture is much more effective than words to enable buyers to assess the extent of any imperfections.

Finally consider using software to finish your photos. Software such as Photoshop (or the inexpensive Photoshop Elements) will enable you to process multiple photos in one operation. For instance you can resize all of your pictures at the click of a button. You can also correct any imperfections with software such as removing backgrounds to change average product pictures into great product shots. Software such as Bling! It is ideal for this task and unlike Photoshop is simple to use even for the inexperienced.

Remember your product photos are what sells your item. Great gallery pictures will make your listings stand out in search, detailed pictures in the listing will enable them to see all features of the product and the more buyers bidding for your items the higher your auction prices will be and the greater your fixed price items will be promoted in Best Match.

Why eBay item specifics are important

Monday, November 15th, 2010




Item Specifics have always been important on eBay, but never more so than today. In some categories such as Clothes Shoes and Accessories they’re absolutely essential if you want your products to be found, but in truth your sales will be harmed if you don’t use them in all the categories that you list in.

The task has been made somewhat easier for certain products for which eBay have catalog data, but in other categories it’s up to you the seller to fill out Item Specifics.

So what exactly do Item Specifics do? Well you’ve probably noticed that whenever you search for an item on eBay you have the ability to narrow down your search using the left navigation bar. eBay call this navigation bar the “Product Finder”.

On top level eBay searches the Product Finder narrows a search by location, listing format and currently in the run up to Christmas the option to search for listings which offer express shipping. As you drill down into eBay sub categories to narrow your search eBay start to offer more options such as brand, colour, size and condition. Additional item specifics will then be category dependant for instance in clothing there will be more sizing options such as chest and waist measurement and for computers and laptops processor type and speed, memory, hard drive size etc.

For clothing items specifics are more important than ever, with the launch of the Fashion Hub all clothing without item specifics are excluded from search results. eBay direct buyers to purchase jeans by waist and leg length and if your items don’t have item specifics then they’ll be totally hidden.

Sadly there are still thousands of listings without item specifics. A search today for Mens Jeans returns over 66,000 items but one third of these – over 22,000 listings for jeans have no waist size item specific. If you’re one of the sellers who haven’t filled out the waist size item specific for a pair of jeans then theirs little chance a buyer will locate your item.

Getting Item Specifics right

It’s important to work with eBay when entering item specifics. You might think that completing each specific as accurately as possible will ensure that your item is found, but that couldn’t be further from the truth.

To make certain that your items are found you need to use the item specifics that eBay show to buyers. The most obvious example of this is colour – eBay typically display a limited set of colours which currently include: aqua, beige, black, blue, bronze, brown, burgundy, clear, gold, green, grey, multi-coloured, orange, pink, purple, red, silver white and yellow.

When you enter the colour for your item you need to select on of these colours to ensure your item can be found. If you have an Ivory dress, or an oxblood pair of shoes it’s easy to think that that’s the colour you should use. What happens in reality is that if you type in “Ivory” or “Oxblood” as a colour then your item will be hidden in search. For colour in clothing there is a “Specific Colour” attribute that you can use so the correct method would be to list “White” as the colour and “Ivory” as exact colour.

The only safe way to ensure that you use the correct item specifics is to search on eBay for the item that you’re listing and check what attributes eBay are surfacing in search results. This produces a dilemma for sellers who rely on flat files to upload their listings or who routinely rely on information from manufacturers. The information needs to be processed to ensure you use the correct attributes.

Sadly you can’t even rely on eBay tools, for instance if you use TurboLister and click the “Get Suggestions” button it will return suggested attributes but these will currently be those that eBay use. Also if attributes are dymanic, as sellers start to use attribute values that aren’t shown as default to buyers eBay recognize that a large number of sellers are using a new attribute and will start to display the new values in search.

Although helpful if as for instance Nintendo have just released the DSI XL in new colours, but until these are surfaced in search result you’re reliant on buyers specifically looking for a product in the new colours. In this case it’s worth including the colour not only in item specifics but also in the product title. It’s also worth mentioning that item subtitles are a good place to add colour choices available, especially on products that you list using multi variation listings.

In summary items specifics are vitally important to ensure that your products are found on eBay, but if you’re entering data that eBay isn’t showing to buyers then it’s just as bad as if you didn’t enter any item specific attributes in the first place.

Social Media as a Marketing Opportunity

Tuesday, June 8th, 2010

As an eBay seller it’s easy to get caught up in the everyday graft of just keeping your operation running. You might be drowning in brown tape and jiffy bags and making sure you make it to the post office in time, but remember there’s a whole world out there.

eBay is a walled garden. It’s busy and has millions of buyers out there for you. But there is more to the internet than eBay. You can boost your eBay sales by marketing online. One of the most talked about opportunities is social media. That means sites such as Facebook, Twitter, LinkedIn, MySpace and other activities such as blogging.

Twitter has grown phenomenally in the past year or so and is now a mainstream website used by millions at home and abroad. If you’ve opened a newspaper in the past year you can’t have missed it. The same’s true of Facebook. Both Twitter and Facebook offer the best options to eBay sellers who want to have a go at social media.

Blogging is also a great opportunity. A blog is basically a website where you can write about anything you like and also publish other content such as videos and photos. Setting up a blog can be free and easy, depending on what service you choose. Open source software WordPress comes highly recommended and is free: you just need to pay for the hosting and design.

If social media seems scary, you’re right to be cautious: time is your most valuable commodity and wasting any of that or getting behind in the essential tasks of running your business would be a bad thing. But by approaching social media with discipline and a clear idea of what you want to achieve, you can reap some benefits.

There are two key benefits of social media to an eBay seller: the first if traffic. Sites like Facebook and Twitter have a massive following with millions of visitors every day. It’s possible to get a little bit of that action and increase the number of people viewing your listings.

The second benefit, especially if you already have your own website, is a SEO (search engine optimization). Blogging, in particular, is a good way of building your site content and creating valuable inbound links to build the prominence of your site in web searches.

Here are a few ideas that you can try:

Build a Facebook fan page for your eBay sales. Even your granny is on Facebook these days so it’s a great audience to plug in to. Your easiest option is to build a Facebook fan page for your business including links to your shop and items you want to shift. One of the best ways to utilize Facebook is to offer discounts and deals exclusively to Facebook fans to tempt them.

Twitter and Tweets: Get started on Twitter and gradually build your network. Succeeding on Twitter can take time but the best way to attract attention is to provide links and information that other people find useful. That could be sharing news stories, your own content or making wry and amusing observations. You will also get a lot out of Twitter if you connect with people you admire and trust.

“And the good news is that Frooition can help as you take on social media!”

Blogging: Blogging is something that rewards you the more you do it. If you start a blog, write about things that really interest you. Establish yourself as an expert in your field and as someone who people turn to for insight and interesting comment If you’re not much of a writer, try a picture blog or video blog (vlog).

What you want to avoid, whether on Facebook, Twitter, MySpace, when you’re or any other social network or blogging, is mistaking not working for networking. If you’re just jabbering away to your fellow sellers, friends or people who aren’t buying from you, it’s a total waste of time. You need to approach social media as a marketing channel. It should be fun but it does have a very serious purpose: promoting you, your sales and your business.

And the good news is that Frooition can help as you take on social media. It’s essential that your eBay brand is extended to your other online profiles. A consistent look and feel makes your buyers and customers feel reassured, makes you look good and inspires trust. Frooition can help you with bespoke design, expertise and plenty of past experience. Get in touch and we can help you extend your eBay brand so it includes social media.

Search Engine Optimisation (SEO) Useful Tools..

Thursday, May 10th, 2007

OK, so over the last couple of years, I’ve been asked many times what our clients can do to further optimise their ChannelAdvisor Stores, their eBay Stores and listings, and alas their existing ecommerce websites and blogs. Not a bad question, but there was a catch.. they all wanted this for FREE.

I found myself giving out the same websites and useful tools over and over, and realised there wasn’t an up-to-date reasonable list out there to suit this purpose, so decided I’d start one here…

What is it?
“A tool to check at-a-glance the link popularity of any site based on its ranking (Google PageRank, Alexa Rank, Technorati etc.), social bookmarks (del.icio.us, etc), subscribers (Bloglines, etc) and more!”

OK, so why would I use it?
I like this site as it’s very fast at giving you an overall “popularity” view of any site according to a whole host of different sites. This is great to find out how your site performs against your competitors too!

Overall Rating: 9/10

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What is it?
“SnapShots are smart profiles of the websites we visit. Simply enter a domain (e.g. amazon.com) and SnapShot will provide traffic history, a trust assessment and a list of all available coupon codes.”

OK, so why would I use it?
A product from Bill Gross (founder of GoTo search engine, which then became Overture, created paid search and was acquired by Yahoo), which allows for an ‘alexa-like’ experience of site ranking and traffic data for both single sites and site comparison (again good for competitor analysis).

They also have a couple other features thrown in which I like:

First, it shows ‘Deals’ that a site may be offering. (Coupon Mountain who specializes in finding and collecting promotion codes and they gather the majority of deals available every day)

Second, it shows a ‘Trust’ element for websites, which is based on community trends and third party secutity services.

Overall Rating: 7/10

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What is it?
“Website benchmarking is a score of your website’s performance within a large range of tests. The EC-Plus website benchmarking test is a free online website benchmark utility that allows anyone to quickly assess the performance of their website, without extensive knowledge of website development.”

OK, so why would I use it?

If you’re looking at taking out some form of SEO service, I’d recommend checking this out first to find out; whether you need it; what areas your current site(s) are falling down on.

The report is very detailed and will give you a good indicator of website strengths and weaknesses, and of course again it’s very useful to find out whether a competitors site scores higher than your own (i.e., if a competitor uses the same shopping cart software, and they’ve taken an SEO package to gain traffic, you could test to see whether it has made a difference..)

Overall Rating: 8/10

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What is it?
“A sitemap is a data file which references pages of your website, and assists search engines in indexing / storing your pages in their databases faster and more easily. By placing a formatted xml file with site map on your webserver, you enable Search Engine crawlers (like Google) to find out what pages are present and which have recently changed, and to crawl your site accordingly.”

OK, so why would I use it?This is a great site, very fast to use, and of course totally free. I would recommend you invest 3 minutes in getting this done and dusted! Totally automated and makes creating a sitemap almost too easy.

Overall Rating: 10/10

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What is it?
“The Keyword Tool generates potential keywords for your ad campaign and reports their Google statistics, including search performance and seasonal trends. Start your search by entering your own keyword phrases or a specific URL”

OK, so why would I use it?
A fantastic tool from Google that allows you to find relevant, high traffic keywords and key phrases for.. well, any form of online advertising, oh and of course maybe your Adwords campaigns?

Overall Rating: 9/10

DNS Changes and Cname with 123-reg

Thursday, February 1st, 2007

As a support consultant we advise our customers use the Cname function with their ChannelAdvisor store to improve search engine optimisation. This is an example of a Cnamed Channeladvisor store : Bling Bling Online. As you can see by clicking on the categories how the URLs seem to be coming from the domain name and not a ChannelAdvisor storefront URL. The domain name registrar (who you brought your domain name from) governs the process of the DNS changes and as I come across the different hosts I will post a simple guide on how to cname using that host. My first guide is going to be about 123-reg.co.uk. I always recommend this company as they will also host your emails for around £10 a year (at the time of going to press) so you can have a fully cnamed store and professional emails.

1) First log into your control panel:

Scroll down the page and ‘Manage your domain’ Select your domain from the dropdown list and click ‘Modify Domain’

*Please note: On this list if you are trying to Cname a .com or .net you will need to ‘Manage Domain Locking’ on this list before you ‘Manage DNS’

2) Click on ‘Manage DNS’

Your need to change your www record to Type: Cname and replace the numbers with stores.channeladvisor.com. Please do not change the @ record. This control your emails!

Your DNS record should look like this:

3) Click ‘Update DNS’ and the changes shall replicate within 72 hours. Please note this will only work if you have NOT changes the nameserver information of the domain ( I.E you brought a hosting package with a company like webfusion.co.uk and they control your emails)

As always if you have any doubt please hit contact support.

Liz Kidson – Frooition Support