From early May and Late June sellers can opt into manage postage, returns and payment information from one central location rather than having to detail the information on each individual listing.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Highlights

• Sellers who opt-in to business policies can specify a set of policies for postage, returns and payment information to apply to an individual or a group of specific listings
  

As a seller, how does this help me?

Balancing DSR’s is vitally important to attain a Top Rated Seller Status on eBay and equally important to increase customer satisfaction and increase further sales. With one central location to manage your business policies you can streamline your listing process and create greater buyer transparency which in turn can reduce seller questions, increase buyer confidence and support those all important DSR’s.

What do I need to do as a seller?

• Opt-in to and adopt the new eBay business policies for your product returns as soon as its available in May to benefit from:
  - Listing time saving when creating listings – define policies and reuse multiple times
  - One central location to update all of your policies without having to update each listing in turn
  - Minimise the risk of mistakes and streamline the policy management process
• Create a competitive set of policies to stand out from the competition and remember, with increased transparency you will inspire greater confidence in your buyers

Top Tips

• Test extending your return policy and see how buyer confidence increases and therefore your sales!
• Make your business policies transparent and easy reading to further improve confidence
• Consider using a bulk revision tool to update all your listings on mass and save a huge amount of your time and money
• Don’t forget to check out Frooition’s bulk revision tool at http://www.froo.com
  

Check back tomorrow for details on eBay’s new International Selling Hub

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In efforts to make eBay a safer and more comfortable selling and buying environment eBay are introducing new buyer and seller protections.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Key Highlights:

• Sellers will automatically qualify for a 5 star communication DSR where listing transactions meet the following criteria:
  - Tracking is uploaded or the item is marked as dispatched within 1 business working day after payment has been received
  - Stated handling time is 1 working day or same day
  - The payment method is PayPal, making the payment date visible to eBay
  - No communication took place between the buyer and seller for 14 days before the transaction up until the point that Feedback was left. This includes messages within My eBay and any opened cases
• From May, if a seller opens an unpaid item claim case, all related feedback and detailed seller ratings will be blocked or automatically removed where the transaction only offers PayPal and no local pick up is offered
• From 1^st May, international buyers (buyer location country does not match the item location country) will automatically receive one of two messages in the postage and packaging section of the item page and in eBay checkout to help buyers understand their customs obligations
  - If the item price is below the customs threshold, buyers will be informed that the items may be subject to customs processing depending on the item value declared
  - If an item is above the customs threshold in the US, Canada and Australia, buyers from these countries will be notified there could be delays
  - Buyer feedback which reference these issues will be removed upon a seller’s request

As a seller, how does this help me?

These updates will further protect sellers from unfair feedback and create a greater opportunity to achieve a Top Rated Seller status.

What do I need to do as a seller?

• Familiarise yourself with the latest buyer and seller protection policies
• Consider offering Same Day Handling and FREE shipping on your products to increase sales and improve your DSR’s
• Ensure your listings clearly describe your items and list your items with specifics, returns policy, postage information and payment methods to reduce buyer questions and support your DSR’s
• If you sell internationally consider removing details on customs
  

Check back tomorrow for details on Save time by listing with business policies (Early May)

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In efforts to make eBay a safer and more comfortable buying environment eBay are expanding the number of categories covered by eBay Buyer Protection.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Highlights

• From the 1^st April the following new categories will be covered by eBay Buyer Protection
  - Custom Made Items (Delivered in 45 days)
  - Airline Flight Tickets
  - Licenses
  - Anything equivalent to cash (including retail gift cards)
  - Gift certificates

As a Seller, how does this help me?

It’s only natural the safer a person feels the more willing they are to engage and spend money, with this latest update prospective buyers will have increased confidence and therefore buy more.

What do I need to do as a Seller?

• From the 1^st April sellers who have open cases in the above categories risk their seller status, resolve any open cases now to maintain your seller status

Check back tomorrow for details on Changes to eBay Buyer Protection (Late March)

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In efforts to enhance your eBay experience, and more accurately represent buyer expectations eBay are updating handling times.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Highlights

• Buyers who specify same day handling can benefit from increased sales. From June, buyers will see a confidence inspiring notification for same day shipping which will further increase buyer confidence and sales!
• From early May and late June, sellers will be able to specify reasons as to why items may require more than 3 days handling time, this will help sellers better meet buyer expectations and potentially raise your DSR’s
  

As a seller, how does this help me?

With this latest update sellers will be able to better meet buyer expectations and potentially raise their eBay DSR’s.

What do I need to do as a seller?

• Familiarise yourself with these new changes
• Where feasible, consider testing same day handling on your listings

Check back tomorrow for details on Changes to eBay Buyer Protection (April)

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In efforts to increase buyer confidence and therefore sales eBay are introducing new manufacturer warranty item specific fields in electronics which will create greater buyer transparency.

(Please note, always refer to your relevant eBay website for the latest accurate information)

Key Highlights

• Sellers can now use the new item specific field to show the manufacturer warranty in your electronic listings
• Buyers will see the manufacturer warranty displayed in the product description when it has been added as an item specific

As a seller, how does this help me?

By listing with warranties you will inspire greater buyer confidence and increase your sales, you may also benefit from reduced buyer questions to help those all important DSR’s.

What do I need to do as a seller?

• Familiarise yourself with the new item specifics warranty field
• Where available consider listing all your electronic listings with their appropriate product warranty
• Analyse your sales trends to identify new opportunities from eBay listing analytics

Top Tips

• Bulk revise your eBay listings with Froo Bulk Revision, check out this great tool at http://www.froo.com
• Don’t forget our eBay Designs are world-class and are proven to increase sales by up to a massive 30%!

About Frooition

With over 100,000 online client’s and a reputation of ‘World Leading Designs’; Frooition is a world leading design company. Working with enterprise clients Frooition create custom eBay store and listing designs that are proven to enhance clients buying experiences. Their corporate branding portfolio includes Calvin Klein, Karen Millen, Laura Ashley, Speedo, ToysRus and many more. Contact us today and see how you can benefit from our world leading eBay designs.
Don’t forget our designs are proven to increase eBay sales by up to a massive 30%! Contact us today! www.frooition.com

Check back tomorrow for details on Handling time changes (Early June)

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